Return & Refund Policy

Här är en förbättrad och mer professionell version av din Return & Refund Policy för Zunu.us, anpassad för att vara så kompatibel som möjligt med Google Merchant Center:

RETURN & REFUND POLICY
Last updated: 30 July 2025

We want you to be fully satisfied with your purchase. Please review the following policy carefully to understand your rights and responsibilities regarding returns and refunds.

1. RETURN ELIGIBILITY

  • You may request a return within 14 days of receiving your item.

  • Items must be:

    • Unused and in original condition

    • In the original packaging, with all seals, tags, and labels intact

    • Free from odors, pet hair, and stains

Returns will not be accepted after 14 days from delivery.

2. HOW TO INITIATE A RETURN

To request a return or exchange, contact us at support@zunu.us within 14 days of delivery. Please include:

  • Your order number

  • A brief explanation of the reason for return

  • Photo evidence (for damaged or defective items)

We aim to respond within 24 hours on business days.

3. RETURN SHIPPING

  • Customers are responsible for return shipping unless the item is defective or there was an error on our part.

  • We do not provide free return labels.

  • For defective or incorrect items, we will cover return shipping.

4. NON-RETURNABLE ITEMS

We cannot accept returns on:

  • Perishable goods

  • Custom or made-to-order items

  • Personal care or hygiene products

  • Hazardous materials or flammable liquids/gases

5. REFUND POLICY

Once we receive and inspect your return, we’ll notify you of the approval or rejection.

  • Approved refunds will be issued to your original payment method.

  • Refund processing time: Within 30 days of receipt.

6. UNCLAIMED PACKAGES & DELIVERY ISSUES

  • Unclaimed packages are subject to a $8 handling fee.

  • If your package is marked as delivered but not received due to an incorrect address, we may offer a replacement after verifying the address. A $7 reshipping fee applies.

7. ORDER CANCELLATIONS

  • Orders may be canceled or modified within 24 hours of placement, as long as they have not been processed.

  • Email us at support@zunu.us with your order number to request a cancellation.

8. DISCLAIMER

Zunu.us is not responsible for delays caused by:

  • Shipping carrier issues

  • Natural disasters or force majeure events

  • Supplier changes or inventory fluctuations

Use of our products is at your own discretion. We disclaim liability for direct or indirect damages caused by use or misuse of products.

9. CONTACT INFORMATION

Company Name: Ecomgruppen Sverige AB
U.S. Address: 5630 Venice Blvd #1194, Los Angeles, CA 90019, United States
Email: support@zunu.us
Phone: +1 775 980 2006
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
Contact Form: https://zunu.us/pages/contact
Shipping Region: United States only
Business Registration: Zunu is operated by Ecomgruppen Sverige AB, a Swedish company doing business in the United States.